These are the policies that I have listed on my Etsy site, please contact me if you have any questions. I am no longer taking custom orders for finished items. However, feel free to contact me any time for a pattern idea.
I accept paypal, which includes all major credit cards such as Visa, MasterCard, American Express, and Discover. You can use paypal even if you do not have a paypal account. Sorry, I do not accept checks or money orders.
Shipping (Emailing of Patterns):
All of my patterns are now available as instant downloads, including on Etsy. The ONLY listings that are not instant downloads are the pattern packs, because you must select your pattern choices. Be sure to tell me in the "note to seller" section which patterns you are choosing. The files will then be sent through the Ravelry website (this creates an email with an instant download) so that you will receive an email if there is ever an update or revision to the pattern. If you have trouble downloading the instant downloads for any sale, first contact the website (whether it be Craftsy, Etsy, or Ravelry) as they are in charge of the instant downloads. If that does not resolve the problem, please send me an email at firstname.lastname@example.org.
Refunds and Exchanges:
ALL PATTERN SALES ARE FINAL. Because of the nature of patterns, there are no refunds, returns or exchanges. THERE WILL BE NO REFUND FOR FAILURE TO READ DETAILS OF LISTING - LISTINGS ARE CLEARLY STATED AS PATTERNS.
Sales and Discounts:
Etsy: I have created "pattern packs" on Etsy for an easy way to save money on purchasing multiple patterns. You can purchase a pack of 3, 5, 10, or 15 patterns. You save more money with the larger packages. You can find the Etsy pattern packs here.
Ravelry: On Ravelry, use coupon code 'pick5' after adding at least five patterns ($4.95 value each) to your shopping cart and you will receive $5 off your entire purchase. See my facebook page for extra coupons.